Location: Dallas, TX
Job Type: Full Time
Work Schedule: Monday to Friday, 9:00 AM to 6:00 PM
Salary: $42,000 to $52,000 per year
Work Arrangement: On Site
Experience Level: Entry Level to Mid Level

About the Role

We are looking for a friendly and reliable Page Support Representative to join our team in Dallas, Texas. In this role, you will be responsible for managing daily messages, comments, and customer interactions across our social media pages and online platforms.

You will be one of the first people customers interact with, so clear communication, patience, and a helpful attitude are important. This position is a good fit for someone who enjoys working with people and feels comfortable handling multiple conversations throughout the day.

Key Responsibilities

Monitor company pages, social media accounts, and online communication channels during scheduled hours.

Respond to customer questions, comments, and direct messages in a timely and professional manner.

Provide accurate information about products, services, promotions, orders, and general customer inquiries.

Identify customer concerns and forward more complicated issues to the appropriate team.

Keep communication friendly, clear, and consistent with company guidelines.

Record important customer feedback and recurring questions for the management team.

Help maintain a positive and professional image across company pages.

Qualifications

High school diploma or equivalent.

Strong written and verbal English communication skills.

Comfortable using Facebook, Instagram, messaging platforms, and basic computer software.

Able to manage several conversations and tasks at the same time.

Good attention to detail and a willingness to learn.

Previous experience in customer service, social media, retail, or online support is preferred but not required.

Must be legally authorized to work in the United States.

What We Offer

Competitive annual salary with opportunities for performance based increases.

Paid training during the onboarding period.

Health, dental, and vision insurance.

Paid time off and paid holidays.

401(k) retirement plan with company contribution.

A supportive team environment with opportunities for professional growth.

How to Apply

If you enjoy communicating with people and want to build experience in customer support and online communication, we would like to hear from you.

Please submit your resume and a short introduction explaining your availability and relevant experience. Selected candidates will be contacted for an initial phone interview followed by an in person interview.

Application Deadline: October 30, 2026 strands hint

Equal Opportunity Employer: We provide equal employment opportunities to all qualified applicants and do not discriminate based on legally protected characteristics.